Saturday, February 08, 2014

MU Extension Offering Unique “Supervisory Certificate Series” in Branson

Contact: Chrystal Irons, business development specialist
Headquartered at the Taney County Extension Center
Tel: (417) 546-4431

FORSYTH, Mo. – University of Missouri Extension and the Taney County Small Business and Technology Development Center is offering a unique four-part “Supervisory Certificate Series” in Branson starting March 17. The series, under the direction of the Missouri Training Institute, offers top-notch training for supervisors and managers in all industries including government, for-profit and non-profit organizations operating in southwest Missouri and northern Arkansas.

The professional series will address the following topics: building effective relationships, legal responsibilities of a supervisor, communicating successfully, leading high-performance teams, coaching employees and guiding conflict resolution.

The series is broken down into four days: Monday, March 17, Tuesday March 18, Tuesday, April 1 and Wednesday April 2. All classes will be held from 9 a.m. to 4 p.m. in the community room at White River Valley Electric, 2449 E State Highway 76, Branson.

The cost for the entire series is $700 per person or $185 for a full-day session of your choice. Enrollment in the series can be done by calling the Taney County Extension office at (417) 546-4431 or emailing them at It is also possible to download a registration form online at or Those same websites also include the option of enrolling for the series with a credit card.


Day 1: Building Effective Relationships with the team members is one of the best strategies to ensure team performance and prevent conflicts. By focusing on relationships, a supervisor gains trust and respect. This full day session will examine personality differences, generational differences, and how to proactively build trust.

Day 2: Your Legal Responsibilities as a supervisor can be difficult. Supervisors are charged with motivating and directing the workforce but they must protect the organization from liability. This session will explore the legal responsibilities of the supervisory role by examining best practice solutions to discrimination, sexual harassment and the progressive discipline process.

Day 2: Communicating Successfully in today’s fast-paced business environment. Successful communication requires more than speaking loudly enough for others to hear. This session will sharpen both your written and verbal communication skills to maximize understanding and minimize confusion among those you communicate with.

Day 3: Leading High-Performance Teams will address the interpersonal and organizational advantages of working together. Attendees will participate in some experiential learning exercises that illustrate what it takes to lead others through the challenges of team development. Finally, learn how to set team boundaries and communicate team expectations to increase the commitment and performance of your employees.

Day 3: Guiding Conflict Resolution in the workplace where even healthy differences can escalate into conflict. Addressing conflict quickly and effectively is a crucial supervisory skill. This session enables participants to recognize the signs that conflict exists, assess each conflict situation and serve as a catalyst to encourage those involved to achieve resolution.

Day 4: Coaching Employees is central to performance management. By creating the appropriate climate and context to empower individuals and teams, great coaches are able to achieve results. The workshop will provide the coaching tools needed to motivate, delegate and diagnose performance problems; provide performance feedback; and facilitate the problem-solving process for employees.


The course will be taught by Dewey Thompson, a trainer and business consultant with the Missouri Training Institute (a University of Missouri program). For more than 20 years, Thompson has trained literally tens of thousands of people in private business and public organizations all across the country. Prior to joining MTI, he worked as a training coordinator in the banking industry, where he provided employee education and training and coached staff on strategic organizational initiatives.

Several MU Extension specialists from southwest Missouri will assist with the overall program.


Learn more about the Missouri Training Institute at

University of Missouri Extension programs focus on the high-priority needs of Missourians. Workshop fees will be used to cover expenses and support on-going programing in the local area.  More information is available online at

MO SBTDC is funded in part through a cooperative agreement with the U.S. Small Business Administration.  All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the view of the SVA.  Programs are extended to the public on a non-discriminatory basis.  Reasonable accommodations for person with disabilities will be made if requested at least two weeks in advance.


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